• Invoice - included with the order, or posted to the Billing Address*
• Packing Slip (optional) - included with the order if the Invoice is posted*
• Order Processing Sheet - for internal use, to record the order process

* NOTE: The checkout process allows registered members to specify a Shipping Address and a Billing Address. If these two addresses are significantly different then the Invoice will be posted to the Billing Address and the physical goods will be dispatched towards the Shipping Address.

The human and computer checks we have in place are to ensure that all shipments go out correctly and in perfect shape. The details, comments and progress of each order are manually recorded on the Order Processing Sheet which is then filed for future reference.

Damages and/or discrepancies must be reported by email, fax or phone within 24 hours after delivery, please quote your order/invoice number to obtain further instructions. Delivery is considered to have taken place at 5pm on the day after dispatch for overnight orders, and at 5pm on the day of collection for orders collected directly from us.

Unused goods may be returned for credit within 7 days of delivery, unused! and in the original packaging, unmarked and in a saleable condition, together with the original NSD Powerball S.A. invoice. Terms and Conditions apply (see CONDITIONS).

All goods are inspected on return-arrival before final acceptance of credit or replacement is authorised by NSD POWERBALL S.A.